Redesigning an Engineering Intranet

Overview

Redesigning an Engineering Intranet for Infoblox due to an internal company-wide migration from Google Suite to Microsoft 365.

Team
Sr. Content Designer
Sr. Engineering Manager
EVP of Engineering
Sr. Visual Brand Manager
Staff Systems Administrator

Infoblox
Engineering Team

Project Duration
June ‘24 - Aug ‘24

Summary

I led the redesign of our Engineering Intranet, optimizing both functionality and user experience. My process began with in-depth research into the new Microsoft products we had adopted, ensuring the intranet’s information architecture was built to seamlessly support the engineering department.

I analyzed Google Analytics data to identify the most frequently visited pages, while also consulting with engineering teams to understand their content needs and usage patterns. This insight helped me streamline the site’s information architecture, eliminating outdated content and simplifying navigation for a more intuitive user experience.

Through user testing with both site users and content editors on a sandbox version, I validated the site’s flow and made refinements based on real-time feedback. After refining the design, I created a beta version of the intranet and presented it to our executive engineering team for final approval.

I also developed a new visual identity for the intranet, creating a logo and a mascot, and updating the design to align with Infoblox’s brand and style guidelines. Throughout the project, I collaborated closely with the Marketing team to ensure all content was consistent with our overall brand, amongst other cross-functional teams to ensure the site’s success.

**Since this is an intranet, the images are blurred to maintain confidentiality.

Challenges & Solutions

Streamlining Information Architecture

Challenge: The old intranet had accumulated years’ worth of outdated and redundant content, making navigation difficult.
Solution: I analyzed Google Analytics data to determine the most frequently accessed pages and consulted engineers to understand what content was essential. Using this data, I eliminated unnecessary pages, consolidated related content, and restructured the navigation to enhance accessibility.

Coordinating Cross-Functional Collaboration

Challenge: The project required input and approval from multiple teams, including engineering, marketing, and executive leadership.
Solution: I maintained clear communication through regular updates, stakeholder check-ins, and collaborative workshops, ensuring alignment at every stage of the redesign

Validating Design Decisions Through Testing

Challenge: Without proper validation, there was a risk that the new design wouldn’t meet user expectations.
Solution: I created a sandbox version of the intranet for usability testing, gathering feedback from both site users and content editors. This iterative approach allowed for refinements before the final launch, improving overall satisfaction.

Results & Key Takeaways

This project reinforced the importance of information architecture, content strategy, and user experience in creating an intuitive and scalable intranet. By streamlining navigation, optimizing content, and aligning with brand standards, I improved accessibility and usability for engineers.

It also strengthened my ability to analyze content ecosystems, validate designs through user testing, and drive cross-functional collaboration. Managing stakeholder alignment and change adoption highlighted the value of clear communication and structured content governance.

Ultimately, this experience deepened my expertise in designing content frameworks that are both user-centric and adaptable for long-term success.